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CORE REMOTE SUPPORT PLANS

Whether you're just starting out or scaling fast, pick a plan that fits your needs—and know you're backed by expert, compassionate support.

All Tiers Include:

  • Inbound phone, email, and chat coverage

  • Personalized, brand-aligned service

  • Empathetic, cannabis-informed communication

$ 1,080

/Mo

Core Support: Tier 1

60 scheduled hours/month (between 8 AM–8 PM PST)

Perfect for small businesses or solo operations who need part-time help managing customer calls, emails, and chats.

$ 1,800

/Mo

Core Support: Tier 2

100 scheduled hours/month (between 8 AM–8 PM PST)

Great for growing teams that need more consistent, structured support across key customer channels.

$ 2,880

/Mo

Core Support: Tier 3

160 scheduled hours/month (between 8 AM–8 PM PST)

Ideal for busy businesses ready to level up support while maintaining high service standards.

$ 3,600

/Mo

Core Support: Tier 4

Up to 240 scheduled hours/month + 24/7 support coverage

Full-service, around-the-clock coverage for businesses with high volume or late-night needs.

REMOTE SUPPORT ADD-ONS

Customize your plan with flexible add-ons

$ 20

/Hr

Extra Regular Hours

Extra hours within 8A-8P PST.

$ 22

/Hr

After Hours

Coverage between 8P-8A PST.

Per Tier

24/7 Support

Add 24/7 coverage to 

Tier 1- $90/Mo

Tier 2- $150/Mo

Tier 3- $240/Mo

$4

/Per reply

Social Media Coverage

Covers all customer initiated conversations.

Also available for full coverage per tier:

Tier 1- $60/Mo

Tier 2- $100/Mo

Tier 3- $160/Mo

Tier 4- $220/Mo

$ 50

/Mo

Pre-Made Posting

Posting content you create to your businesses social media pages throughout the month to ensure timely engagement, as well as reports on engagement. 

Covers 10 posts/Mo,$1per additional post

$ 100

/Mo

Custom Posting

Posting custom created content to your businesses social media pages throughout the month to ensure timely engagement, as well as reports on engagement. 

Covers 10 posts/Mo,$2 per additional post

SUPPORT SYSTEM SETUP & OPTIMIZATION

$ 1,500

Remote Call Center Creation

Includes:

  • CRM selection and POS integration

  • Recruiting and training up to 3 remote or onsite agents

  • Agent onboarding

  • Basic workflow design

  • Knowledge Base with 10 articles

  • Customer journey mapping

  • Ticket categories and escalation structure

  • Basic flowchart design

  • Branded scripting

  • Custom training video for CRM/workflows

  • Covers up to 100 hours (additional time billed at $18/hour)

  • Additional agents can be added for $100 each

  • Note: CRM and tool costs are not included in pricing

$ 800

System & Workflow Design

Includes:

  • CRM sourcing

  • Workflow and training structure

  • Knowledge Base with 10 articles

  • Ticket categories and escalation steps

  • Customer journey mapping

  • Branded scripting

  • POS integration

  • Custom CRM/workflow training video

  • Note: CRM and tool costs are not included in pricing

$ 500

CRM Setup & Integration

Includes:

  • CRM selection based on your business needs

  • Integration with your POS system for smooth order management

  • Note: CRM and tool costs are not included in pricing

TEAM TRAINING & DEVELOPMENT

$ 600

Recruiting & Onboarding

Includes:

  • Recruiting and training up to 4 agents

  • 20 hours of one-on-one coaching

  • System navigation, workflow processes, and customer service delivery

$ 200

Customer Service Seminar

Includes:

  • 2-hour session (virtual or on-site)

  • Covers sales, escalation handling, compliance-safe conversations, cannabis product knowledge

  • Group game and open discussion

  • Note:  In-person seminars accrue traveling fees 20 miles outside of Santa Maria, CA

$ 1,000

Customer Experience Refresh

Includes:

  • One-week immersive training (remote or onsite)

  • Improves team communication, product knowledge, and customer engagement

  • Helps identify service gaps and build systems to turn feedback into action

  • Note:  In-person seminars accrue traveling fees 20 miles outside of Santa Maria, CA

$ 100

Training Manual

Includes:

  • Fully customized manual for front-of-house/customer-facing roles

  • Covers responsibilities, tone, service standards, compliance, and workflow

  • Includes branded scripting and onboarding best practices

  • Delivered in a clean, easy-to-read format

ONGOING TEAM SUPPORT

$ 1,000

/Mo

Ongoing Team Management

Includes:

  • Agent scheduling

  • Performance tracking

  • Daily check-ins and quality assurance

  • Continued coaching and support

  • Communication oversight

  • Up to 40 hours/month

$ 20

/Hr

Temporary/As-Needed Remote Coverage

Includes:

  • Flexible remote customer service support

  • Available for email, chat, and phone coverage when you need it most

KNOWLEDGE TOOLS & REPORTING

$ 100

Website FAQ Creation

Includes:

  • Clear, brand-aligned FAQ page

  • Covers product details, policies, troubleshooting, and procedures

  • Written for easy customer and agent use

  • Delivered in a ready-to-upload format

$ 20

/Per Article

Knowledge Base

Includes:

  • Professionally written, cannabis-specific knowledge articles

  • Designed to reduce tickets and empower customers

  • Easy to read, consistent tone, and tailored to your brand

$ 50

Interaction Scripting

Includes:

  • Scripts for phone, email, chat, or in-person conversations

  • Covers greetings, product help, returns, compliance-sensitive topics

  • Consistent with your tone and branding

  • Covers up to 10 phone, 10 chat, and 10 email scripts. Each additional script $5

$ 100

/Mo

Monthly Customer Service Reporting

Includes:

  • Breakdown of customer interactions, agent performance, and key trends

  • Insights into service strengths and areas for improvement

  • Includes recommendations to boost customer satisfaction and retention

  • Optional add-ons: competitor benchmarking or customer loyalty analysis

  • Note: CRM and software tool costs are not included