HappyLeaf Support is a remote customer service management solution made specifically for cannabis and hemp businesses. Whether you need one dedicated support pro (that’s me!) or a full team, I offer customizable support models to help you engage customers, manage communications, and build loyalty—all while staying compliant and aligned with your brand.

I specialize in cannabis, hemp, CBD, and wellness-adjacent businesses—including:

• Online dispensaries and retail shops

• Hemp/CBD product brands

• Subscription box services

• Edible & topical companies

• Accessory shops (pipes, papers, bongs, etc.)

• Cannabis-friendly lifestyle and wellness brands

If your product touches the plant or the culture, I’m here for it.

Not at all! You can work with just me as your solo support manager, or you can choose to build a support team with my help. I'm happy to recruit, train, and onboard additional contractors under your brand if and when you're ready to scale. You're always in control of your model.

I cover just about every channel you might need:

• Email

• Live Chat

• Phone (inbound & outbound)

• Text/SMS

• Social Media (DMs, comments, mentions)

• Helpdesk tools & ticket systems

You can choose one channel or mix and match based on your business needs.

Great question! HappyLeaf isn’t just generic virtual assistance. You get:

• Cannabis industry-specific knowledge

• 10+ years of professional experience in customer support, management, and training

• Custom-tailored support models—no copy-paste solutions

• A true partnership with someone who will grow with your brand and care about your customers like you do

Think of me as part of your team, not just a task-taker.

Absolutely! My Custom Support Model Creation service is perfect for that. I’ll learn about your business and build a customer service structure that fits your goals, brand voice, and workflow. That includes tool recommendations, SOPs, communication flows, and training materials if needed.

Yes! You can tap into the Support Stash to get temporary support for product launches, holidays, events, or emergencies. I can jump in solo or coordinate a mini pop-up team depending on the volume you expect.

I’m experienced with tools like:

• Zendesk

• Gorgias

• Freshdesk

• HelpScout

• HubSpot

• Shopify Inbox

• Intercom

• Aircall / Grasshopper / other VOIP tools

• Slack, Asana, Trello, ClickUp

If you don’t know what tools to use—I’ll help you choose the best ones for your needs.

Yes! I can create training materials, onboarding flows, and even conduct live training sessions for your staff or remote contractors. I’ve trained dozens of agents from scratch, and I always tailor the training to match your products, tone, and policies.

Pricing varies depending on what you need:

• Solo support services can be hourly, project-based, or retainer-style.

• Team building and training is typically project-based or monthly.

• Support Stash add-ons are à la carte—pay only for what you use.

• Custom models include discovery, design, and setup pricing with optional ongoing support.

All pricing is transparent and flexible, with no surprise fees. Book a free consult and I’ll give you a clear quote based on your goals.

Yes! I stay up-to-date with state and federal compliance, marketing limits, and labeling restrictions. I also train support teams to communicate responsibly about cannabinoids, THC content, shipping limitations, and age verification.

Just head to the contact page and send me a message! We’ll set up a free consultation call where we’ll chat about your needs, your customers, and how I can best support you.

I operate remotely from Santa Maria, CA but am available for travel for certain projects, with additional travel and/or lodging fees where applicable.