You can reach out through the contact page to start the conversation. We’ll talk through things like:

• What your business looks like (size, niche, product types)

• What you’ve already got in place (if anything)

• Where you're feeling stretched or overwhelmed

• What your ideal customer experience would feel like

It’s relaxed, low-pressure, and designed to help us get on the same page.

• After our chat, I’ll put together a personalized proposal that outlines:

• Which services are the best fit for you (solo support, team setup, or a hybrid)

• The best channels to focus on (email, phone, chat, etc.)

• Any helpful tools or platforms to consider

• Timeline, pricing, and next steps

  Nothing moves forward until you’ve had time to review and approve everything.

Once you’re ready, you’ll choose the model that works best for you:

• Solo Support Management – I handle all customer support directly.

• Team Model Building – I recruit, train, and manage a custom support team.

• Custom Support Model – We build your support structure from scratch—together or with me consulting from the sidelines.

• You can also add extras from the Support Stash (like scripts, training docs, onboarding videos, or temporary help during busy seasons).

Now we get everything in place. I’ll:

• Set up or optimize your CRM, helpdesk, or ticketing systems

• Learn your brand—your tone, products, policies, and customer base

• Build SOPs and communication flows

• Recruit and train agents (if we’re going the team route)

• Handle internal training so you don’t have to

I’ll keep you in the loop, but I won’t take up your time with unnecessary check-ins. This process is designed to be collaborative—but hands-off for you.

Once we’re set up, we go live! I’ll jump in (or your full team will) and start handling your customer support across the channels you’ve chosen, such as:

• Email

• Chat

• Phone

• Text

• Social media DMs

Every message is handled with care—aligned with your brand’s voice, backed by product knowledge, and focused on real solutions.

This isn’t a one-and-done setup. I’ll continue to:

• Monitor quality and customer feedback

• Update SOPs and improve workflows

• Keep your tools tidy and running smoothly

• Recommend ways to boost satisfaction, retention, and efficiency

• Add services, agents, or tools as your business evolves

We’ll have regular check-ins to make sure everything’s still working well for you.

You can grab these anytime you need them—no contracts, no pressure.

• Seasonal pop-up support

• Help articles or FAQs

• Product guides and chat scripts

• Team training or retraining

• Customer service reports

• Brand voice playbooks

• …and more.

The Support Stash is always here when you need a little something extra.